Monkey Bone Racing (MBR) takes its clients personal information very seriously. We have worked very closely with credit card processing companies to ensure that your transaction not only goes smooth, but ultimately safe and secure. All orders must be shipped to the billing address on the credit card, no exceptions. If you do require that your order is shipped to a alternate address, arrangements must be taken up with your credit card company, to get the temporary address on file. This is the only way that orders can be shipped to alternate addresses, we require this not only for our safety, but yours. We do not share, sell or distribute any of your personal information. We do from time to time send out coupons, and special promotions to our customers via our shopping card, if you wish to be taken off this list, please feel free to contact us, or use the tools in the shopping cart, and you will be removed from this list immediately.
3rd party communications, questions, acknowledgements, or disputes are only allowed to be acknowledged with the written or verbal permission of the customer on a case by case basis. No statements made on behalf of our customers will be binding unless in writing.
All International orders must be prepaid, with either, a U.S. Money Order, Certified Check, Bank Wire or Paypal. Please contact us via email for all international Inquiries.
Product Pricing and Availability
All attempts are made to keep our shopping cart and in store pricing up to date. Despite the best intention product availability or pricing may change at the last moment and without notice. We’ll always contact the customer on a price change and allow them the option to pay the surcharge or we can simply cancel the order and fully refund the order with our apologies.
Warranty -Non MBR Products
All items purchased from MBR are covered through the manufactures warranty. MBR does not assume responsibility for warranty of any products. If you do find yourself in the unfortunate circumstance that a product you have purchased needs to be warrantied, please contact us first so we can help you get the issue resolved. The installation of some aftermarket parts might void your factory warranty, you should always consult your local laws before installing any after-market parts.
Warranty -MBR Products
Monkey Bone Racing (MBR). warrants to the consumer that all of its products will be free from defects in material and workmanship for a period of (6) months from date of the original purchase. Products that fail within this (6) month warranty period will be repaired or replaced at MBR’s option, when determined by MBR that the product failed due to defects in material or workmanship. This warranty is limited to the repair or replacement of the part when limited for street use.
In no event shall this warranty exceed the original purchase price of the warranted part nor shall MBR be responsible for special, incidental or consequential damages or cost incurred due to the failure of this product. Warranty claims to MBR must be transportation prepaid and accompanied with dated proof of purchase. This warranty applies only to the original purchaser of product and is non-transferable. All implied warranties shall be limited in duration to the said (6) month warranty period. Improper use or installation, use for racing, accident, abuse, unauthorized repairs or alterations voids this warranty. MBR disclaims any liability for consequential damages due to breach of any written or implied warranty on all products manufactured by MBR.
This warranty only covers parts manufactured and fabricated by MBR. Aftermarket parts included as part of any “kit” that should fail are covered under their respective manufacturer’s warranties. Warranty returns will only be accepted by MBR when accompanied by a valid Return Merchandise Authorization (RMA) number. Product must be received by MBR within 30 days of the date an RMA is issued.
Exhaust components are covered when installed properly, and as supplied. Aftermarket coatings, wrappings, or otherwise modified components are excluded from their respective warranties.
If you have a warranty issue, please contact us, and our customer service department will assist you. A proof of purchase is required for all MBR warranty claims.
All products purchased from MBR are considered for “Off Road Use Only”. It is recommended that you consult your local laws before purchasing any products. We are not responsible for the use of any of these parts on your vehicle. MBR is not responsible for any modifications made to a vehicle, or any damage resulting due to the installation of a product. Please refer to your factory warranty information prior to installation. It is recommended that you have a factory certified mechanic install your products.
Missing Parts/Missing Instructions
If for some reason, you feel like you are missing some parts, please be sure to contact one of our representatives. One of our sales team experts will be able to assist you. Some parts that we sell come from overseas, this sometimes leads to products not having English instructions. Most English instructions can be obtainable through us or the manufacturer, please be sure to contact us if this occurs.
Monkey Bone Racing is not responsible for any damages that result during transport. We take as many precautions as we can to ensure that your product arrives in one piece, but accidents still happen. All packages are insured for the full dollar amount. If the situation occurs that one of your packages is damaged, please be sure to save all original packaging, and notify us immediately. If you are worried about the contents of a package, make sure you inspect everything before signing for it. If for some reason you have a order that was double shipped, please immediately contact us, so we can issue a call tag to get it resolved.
MBR typically only charges products once they are due to ship out. The exception to this rule are special order, or back order items. Every card is authorized once the order is placed, but no funds are collected until your order ships out. This makes it very easy for us to avoid billing issues, but in the rare occasion that you feel like there has been an error, please contact us immediately.
Orders that are not in stock may be cancelled at any time. If a order is in stock and has begun the “Processing” stage, a 5% Credit Card surcharge fee will apply. This is a standard fee that credit card companies charge us to refund a credit card. No exceptions. Orders with special handling requests (coatings, custom fabrication, etc) are subject to approval on a case by case basis! If in doubt, discuss this with your sales associate PRIOR to ordering. “Special order” items are NON-REFUNDABLE. If in doubt, please contact us if you’re not sure about the product, prior to placing the order.
If for some reason you are not happy with your product, please contact us so we can try to help. If you’re not happy with your purchase, that’s alright, we will take it back. There is a minimal 25% restocking fee that applies to all orders that are returned. All returns must be made within 10 days of Invoice date. All returns must have an approved RMA number, any products that are sent back to us must have a Return Authorization Number, no product will be accepted without one. We are able to take back items that are new, and still Sealed in Retail Packaging. Due to the nature of Electrical items & fluids or liquids, we are not able to accept them for return. Shipping charges are not refundable.
MBR strives to keep a competitive and fair pricing strategy on their products and services. That being said, the pricing we have is already reflecting that ideal and is subject to change without notice. “Pricing Quotes” are only honored if they are in writing. All verbal conversations regarding pricing should be taken as estimates at best. Any written quotation is only good for 30 days